Onboarding Lifecycle
Step 1: Create Merchant
Step 2: Accept Legal Agreements
Step 3: Submit Onboarding Form
Pending Review
.Note: After submission, onboarding details cannot be updated until the data is reviewed and the status changes.
Onboarding Statuses
Status Name | Code | Description |
---|---|---|
Pending | PENDING | Initial state. To resubmit the onboarding data, contact support to change the status back to Pending. |
Pending Review | PENDING_REVIEW | Onboarding form submitted, awaiting compliance review. |
Under Review | UNDER_REVIEW | Compliance team is currently reviewing the onboarding data. |
Approved | VALID | Onboarding approved — the merchant can now transact! |
Rejected | FLAGGED | Onboarding was rejected due to compliance issues. |
Action Needed | ACTION_NEEDED | Additional information is required. Must be completed via the partners platform. |
Important: When in ACTION_NEEDED
status, updates can only be made via the Partners Platform.
Summary
Pending
state.Modified at 2025-03-24 15:09:43